Be a Wise Communicator
by Linda Hancock 1. Deal with issues as they occur so that they don’t pile up and form resentments. 2. Agree that you will use the sports time-out signal when you need a break just to cool ...
View ArticleHow Are You Listening?
by Sheryl Melanson We all do it. When someone is speaking to us, part of our attention is diverted to our agenda – what we may have been thinking about before, what we could be doing ...
View ArticleWorkplace Communication: How to Avoid Screwing It Up
by Eileen McDargh Human language separates us from the rest of the animal kingdom. But too often, we respond to the wag of a dog’s tail instead of the message given by the CEO. There is ...
View ArticleTheory Based Communication for Leaders – Failure to Communicate
by Rick Hubbard “What we have here is a failure to communicate.” ~ from the movie Cool Hand Luke. You are the leader the next door and you have to give a speech, make a presentation, ...
View ArticleLeadership Skills: How to Be a Successful Communicator
by Jacqueline Moore As a business leader, one of the most important leadership skills you’ll ever demonstrate is knowing how to communicate. When you think about it, most business leadership consists...
View ArticleDecision Making with Emotional Intelligence
by William R. Murray When I was a student at Harvard Business School, our professors kept telling us that the technical things we were learning would be obsolete in no time at all. They said what ...
View ArticleWhine and You Lose, But Ask and You Shall Receive
by Cookie Tuminello “The way we communicate with others and with ourselves ultimately determines the quality of our lives.” ~ Anthony Robbins “Speaking your feelings is definitely a good thing, but if...
View ArticleWhen You Throw Dirt, You Lose Ground
by Cookie Tuminello “When you throw dirt, you lose ground.” ~ Texan Proverb Nothing tears down relationships, teamwork, effectiveness, and productivity like the office rumor mill and gossip. Some refer...
View ArticleWhat Communication Style do You Have?
by Barbara Beccari Your “way of being” or who you are impacts on every aspect of your work including your communication style. By becoming more aware of your personality’s speaking style (and those of...
View ArticleThink before you speak
by Graham Yemm How many times have you said something and realised that the person, or people, on the receiving end have not fully understood what you meant or headed off and done something different...
View ArticleHow to communicate to the four main personality types
You probably know this already, but there are generally held to be four main personality types, which I call: Extrovert, Amiable, Analytical and Pragmatic. Let’s take a moment to consider each of them...
View ArticleCrisis Communications: When Messaging Sends the Wrong Message
by Charlie Bravothree When it comes to media training, marketing, corporate communication, PR and the like, there remains an annoying and unhealthy preoccupation with the idea of “the message.” The...
View ArticleCommunicate More in Times of Stress
by Sylvia Henderson Deadlines. Commitments. Obligations. Time constraints. Terrorists. Business and personal goals. Wait a minute! Did I say terrorists? What were your sources of stress on September...
View ArticleOffice Gossip
by Erin Kennedy Have you ever had a workplace that was completely gossip free? Of course not. Gossip seems to be an unavoidable product of socially interconnected people talking amongst themselves. In...
View ArticleConflict Resolution Training – When Beliefs Clash
by Larry Barkan “One of the quickest ways to find out if you are wrong is to state what you believe.” ~ Penn Jilette, half of the illusionist duo Penn and Teller. In her book, Being Wrong: ...
View ArticleWhat Michael Scott Teaches Us About Communication
by Joan Curtis How many of you watch The Office? If you’re like me, you may be addicted to it. A friend described the show’s appeal as like drinking beer. It has to grow on you. ...
View ArticleThe Importance of Communication Skills
by Laurie Wilhelm When considering why is communication important, the bottom line is: if you’re a good communicator, you’ll have better chances of success. You’re able to persuade people, influence...
View ArticleFormal / Informal Communication Channels
by Laurie Wilhelm Communication is the sharing of information for a variety of purposes including informing, persuading, motivating or influencing. There are two general ways of delivering the...
View ArticleWant to Be Wildly Successful? Watch Your Words!
by John Hersey How you say something matters just as much as what you say. Use words that motivate, empower and inspire. Effective communication skills will get you closer to success! We hear it all...
View ArticleHow to Respond to Criticism Without Being Defensive
by Laurie Wilhelm Criticism doesn’t have to be a bad thing. Granted, it’s best when it’s delivered as useful constructive feedback, but sometimes criticism is an objective evaluation (based on...
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